<Job Description>

1.Provide excellent customer service across all channels.

-Work efficiently to prioritize queries strategically.
-Escalate complex queries appropriately.
-Have a customer first attitude and always go the extra mile to wow customers.

2.Flag product related issues to guarantee the quality of the marketplace.

-Gather and document insights from user queries to understand root cause of the issue.
-Report and present any trend or recurrent issues to management team.

3.Be the ambassador of the product.

-Have an in depth knowledge of the app and all customer service issues (transaction, moderation and risk related) in order to be able to always assist our users.
-Constantly test the app to ensure smooth running and be up to speed with updates and new feature release.
-Constantly ensure the marketplace is safe and friendly.

4.Assist management with the improvement of team tools and development.

-Flag any issue with deadlines, tools and KPIs by backing it with data and proposals.
-Participate in updating procedures and templates when needed.

5.Foster team work and a positive work environment.

-Communicate clearly and calmly to team members and management.
-Take feedback positively and turn it into learning opportunity.
-Constantly look at ways to improve the teamwork.
-Help teammates when needed.

Ideal candidate :

-Able to work autonomously and think outside the box.
-Tech -Savvy, with a focus on mobile.
-Excited about start-ups and having an impact on the current C2C marketplace scene.
-Analytical and a problem solver.

What we offer:

-Training and learning opportunities.
-An exciting, multicultural, fast moving work environment.
-A competitive salary and monthly bonus paid upon KPI tracked performance.

*Application*
-If you believe you have the right skills to perform the job, please send over an updated CV, a cover letter explaining your fit to the role and link to your LinkedIn Profile.