カスタマーサポート（日本市場）

ベネフィット

- ２週間のトレーニング
- コーチングとサポートの継続
- 食事を提供 (一日に一食)
- 国際的な環境
- 社員、友人、家族向けの楽しいイベント
- 友人紹介制度

仕事内容
- お客様向けのお電話、Eメールでのサポート
- ソフトウェアやハードウェアの問題に対しての対応業務など
- 問題が発生した場合の解決対応
- 提供したサービスのフォローアップなど

求める人物像
- 未経験歓迎
- カスタマーサポート経験者
- パソコン能力必須

Customer Support (Support Japanese Market)

What you be doing:

This role is responsible for handling customer inquiries to the Customer Support Centre including contacts requiring product features & functionality information, technical knowledge and interpersonal skills to assist, diagnose and resolve issues and questions.

- Answer customer support calls, document relevant case information
- Ensure excellent customer satisfaction
- Ability to assist users with Pre-Sales, Order Processing, General Inquiries and technical issues via phone/email/chat (as assigned)
- Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented
- Collaborate with other technicians to resolve or properly close help tickets
- Manage an individual ticket queue
- Responsible to follow the direction of management and provide feedback

What we need from you:

- Experience in customer support will be added advantage
- Excellent written and verbal communication skills in Japanese

Part of the benefits (depend on position level):

- Work permit will be provided
- 2 weeks training
- Permanent role
- 1 free meal per day
- Annual leave: 14 days
- Medical & Hospitalization Leave
- Medical Coverage/ Reimbursement
- Marriage / Compassionate Leave
- Maternity / Paternity Leave
- Employee Referral Program