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Guest Service Agent, Japanese

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Guest Service Agent, Japaneseに関する画像です。
Job Summary:
1) Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys.
2) Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room.
3) Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station.
4) Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information.
5) Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction.
6) Count and secure bank at beginning and end of shift. Cash guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change.

Qualifications:
1) Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
2) Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette.
3) Comply with quality assurance standards. Stand, sit, or walk for an extended period of time.
4) Perform other reasonable job duties as requested by Supervisors.


Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
業種
ホテル・ゲストハウス
職種
受付・カウンター
語学力
仕事で問題なく使える
雇用形態
フルタイム
勤務地
Ploenchit, Bangkok

Google mapが自動で生成しています。そのため表示が正しくない場合もあります

最寄り駅
Ploenchit BTS
会社・店舗名
The Athenee Hotel, A Luxury Collection Hotel, Bangkok
担当者
Miss Saruta Kattirat
電話番号
0 2650 8800 EXT 6156
ウェブサイト
http://www.theatheneehotel.com/
記事ID:70417 募集を締め切る 編集・更新
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