WHAT YOU ARE GOOD AT
- Provide support to our clients in Japan from the Port Cities Office in Mexico to ensure that they are satisfied with their new system/software.
- Close support with Software Engineers to resolve issues in the system and perform functional QC for developments made by Software Engineers.
- Support and strengthen communication with clients by answering any functional questions regarding their ERP system/software.
- Analyze issues by providing necessary troubleshooting and production support when a breakdown occurs and immediately remedy the system when flaws are encountered.
- Update Functional Specifications & UAT plans, prepare test cases and assist in user training and deployment preparation for the end-users.
- Test Odoo workflows by conducting internal testing on configuration/development before releasing them for UAT by business users.
- Escalate customer support issues and any other related issues identified.
- Drive forward the resolution of tickets.
- Achieve operational KPIs related to Customer Support Services. (example: Response time, Resolution time).

WHAT YOU ARE GOOD AT
- Minimum 2 years experience as a Business Analyst and/or Support Analyst.
- Previous experience with ERP Software solution vendors like Odoo, SAP, Oracle,
Microsoft is preferred.
- Experience within IT Systems/Software as a Business Analyst or Support Analyst.
- Proficiency in the Japanese Language with a minimum N2 Level.
- Proficiency in English as you will be communicating with multinational
colleagues daily.
- Have strong communication and interpersonal skills: ability to build and maintain strong relationships with the team, cross-functional colleagues, and external partners.
- Have a Customer centric approach.
- Be able to pay attention to detail.