Global Shared Services team members are expected to learn quickly, adapt readily and be eager to challenge themselves to learn new workflows and support different areas of the business.
You will be working closely with a wide range of internal teams to provide prompt and thorough customer support for Ads customers, enforce advertising policy across platform and help internal sellers work efficiently and effectively.
Your initial focus will be on helping internal Sales team work efficiently and effectively. You will serve as a ‘first-line’ escalation point for members of the Sales team that have questions about the Ads products, require administrative changes on client accounts or are reporting systems issues on a customer’s behalf.

What you will be doing:
Become an expert on the Ads products. Understand how they work and how to unlock their full potential to deliver upon one’s business objectives.
Resolve issues clearly and thoughtfully via online chat and email. Ask the right questions and taking the time to craft clear, thorough responses.
Assist customers with troubleshooting product issues, reporting them to the appropriate teams and offering suggestions for interim solutions.
Manage workflow to meet and exceed defined service level agreements.
Identify opportunities for increased efficiency and continually improving our process
design and tooling. Pull, analyse and manipulate data from Ads Platform to tell a completing story on past campaign performance.
Create client ready, high quality keynote decks and reports.

Your profile:
Excellent verbal and written communication in English and Japanese
Ability to work quickly and accurately in a fast-paced, deadline driven environment
Data driven, technical, proactive and curious
Flexibility is required as you might be asked to work late shifts or weekends.
At least 12 months Working Visa

Salary 27K
Location Dublin