ワーホリ、スタンプ1Gも大歓迎！世界トップクラスのソーシャルメディア企業の広告チームが日本語スピーカーを募集しています。チャットやメールを通して、広告主のサポートの第一線に立つお仕事です。ご興味のある方は、ぜひ、miki.soma@cpl.ieまでCVをお送りください。
下記にお仕事の詳細をご紹介させていただきます。

Responsibilities:
● Become an expert on the Ads products. Understand how they work and how to unlock their full potential to deliver upon one’s business objectives.
● Resolve issues clearly and thoughtfully via online chat and email. Ask the right questions and taking the time to craft clear, thorough responses.
● Assist customers with troubleshooting product issues, reporting them to the appropriate teams and offering suggestions for interim solutions.
● Manage workflow to meet and exceed defined service level agreements.
● Identify opportunities for increased efficiency and continually improving the process design and tooling.

Requirements:
● Excellent verbal and written communication in English & Japanese and comfortable with online communication tools.
● Ability to work quickly and accurately in a fast-paced, deadline driven environment
● Highly self-motivated and well-organized
● Detail-oriented, focused, motivated, able to adapt to an ever-changing environment
● Ability to multi-task, prioritize among many demands and work with minimal supervision
● Exceptionally resourceful; fearless in mining available knowledge bases to find answers
● Data driven, technical, proactive and curious
● Demonstrated ability to effectively work with, guide and mentor others
● A passion for technology and problem solving
● Flexibility is required as you might be asked to work late shifts or weekends.
● Stamp4 or Stamp1G or Working Holiday Visa at least 10 months length

Preference will be given to candidates with:
● Experience using Salesforce CRM tool
● Experience with content review, policy and/or enforcement
● Expertise in Excel, data analysis, and modelling
● Experience working in a customer/client-facing environment
● Experience with online advertising, analytics and social media

ご連絡お待ちしております！