Job Description

Working towards creating a positive environment and improve user experience online.
Managing and safeguarding content effectively on digital platforms.
Responding to user inquiries with high quality, speed, empathy, and accuracy.
Understanding and remaining up-to-date with client policies and guidelines.
Resolving inquires according to defined policies and procedures.
Fulfilling base productivity and quality requirements.

Job Requirement

Fresh Graduate are encouraged to apply.
Ability to work on holidays and weekends, including rotational shifts as directed by their team.
Able to speak and read Japanese and English fluently. (N2/N1 or equivalent- for local Malaysian)
Passion for ensuring a world class user support experience.
Quick learner and adaptable to learn new processes, concepts and skills.