(Mission)
As an Account Specialist, you will be working with our ePayment Account to deliver #happier customer experience. E-payment allows users, from fledgling start-ups to Fortune 500 companies to accept payments to power their businesses. Support has always been at the core of E- payment and, as the company expands globally; your work will help provide the highest quality of support to new and existing users. Most of the time you’ll communicate with users via multiple channels including phone, chat, and email. E-payment users can ask tough questions. You’ll need to be willing to spend time paying individual attention to users, carefully researching their issues and asking for help from the rest of the team when you need it.

(Job functions)
Provision of an excellent support experience to E-payment users via phone, chat, and email

Investigate and research user issues and identify and escalate bugs so they can be resolved as quickly as possible

Always be on the lookout for ways to improve the way we do things

Advocate for users and pass ideas and best practices on to the rest of the team

Update the internal knowledge base when you discover something new

Establish effective working relationships with team members and E-payment users

Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the ISO9001 and ISO18295-1 Quality Management System.

(Requirement)
Candidate must possess at least a bachelor’s degree in any field

Possess good English communication skills

Relevant experience in servicing customers

Able and willing to work on a rotational shift pattern, which will include weekends

Excellent problem-solving abilities

Empathetic and can communicate in a caring and friendly manner

Ability to work with systems you may not have come across before