Expedia Group is currently looking for motivated individuals with a bias to action and who have an obsession for customer satisfaction to join our Service and Operations contact center team as a Lodging Partner Associate (Japanese Language Support).
This role is based in Kuala Lumpur, with visa sponsored.

What you'll do
In this position, you will focus on providing inbound and outbound support to our hotel and property partners. By putting yourself in the shoes of the partner, you will help them attract travelers. You will be versatile in handling multiple software programs, prompt and accurate in your responses to email and phone communications and provide a simple, rapid, competent support experience. Dedicated and compassionate when dealing partners and travelers, you will work closely with other departments to ensure the best resolution, first time.
Promote excellent partner relations by managing accurate responses with a positive attitude and service behavior
Respond to inquiries or requests in inventory management, data entry and training
Call partners to resolve current and future issues (questions, changes, etc.)
Providing supplier self-service support and maintenance.
Flexibly adhering to defined procedures, standards and performance expectations.

Who you are
Proficiency in English and Japanese languages
Diploma, University Degree; related field; or equivalent related professional experience
or equivalent
Experience in customer service-oriented industry.
Hotel/Travel industry experience will be a plus.
Fluency with internet, computer usage and web based application skills
Experience with Microsoft Office products and various call center support programs.
Solutions mindset and real passion for the partner and the traveler experience.
Ability to handle situations effectively; to set expectations and deliver information in a positive way.
An individual who will take ownership of problem resolution.
Excellent time-management and prioritization skills.