仕事内容

◆◆◆◇　NetworkingのITエンジニアをマレーシアで募集　◇◆◆◆

Collaboration Webex　L2/ L3 IT Technician
日本語スピーカー（JLPT N1～N3）or ネイティブ日本人


<JD>
・Responsibilities
　Independently solves problems in broad, complex, and unique networks with mixed
environments. Supports engineers from multiple teams as well as the field and aids them in
problem resolution.
　 Acts as a focal point for large account network problem resolution and provides technical
leadership for Critical Accounts where Cisco is at risk.
　 Effectively manage the current and future requirement for Cisco TAC lab to debug broad and
complex problems
　 Content Development Write Techzone, CCO (White Papers), contribute to Cisco engineering
community to simplify the support experience for customers.
　 Engineering Partnership Drive improvement in product Serviceability, New Product/Feature
Incubation, Field Quality/Top Issues etc.
　 Talent Development Conduct Training Programs/Mentoring for Technical Consulting
Engineers.

<Recruitment >
　・CCNA, CCNP, CCIE or equivalent certification.

　・Hands on experience on Webex Meetings.
　・ Design and providing solutions to HCS environment for end-to-end collaboration
deployment.
　・ Troubleshooting on the third-party integrations like VOSS-4UC, E-Gain products.
　・Creating tailored architecture to customers for third party integrations.
　・Troubleshooting Video and Voice related issue for Telepresence Calls.
　・Troubleshooting and configuration on CUCM, IMP, Unity Connection, UCCX and Gateways.
　・Configuration and solving issues related to CUCM, TMS, TPS, Conductor, CMS and Telepresence endpoints to enable voice and video calling.
　・Configuration and Troubleshooting of Mobile and Remote Access on Expressway-Core, Expressway-Edge, CUCM and DNS Servers.
　・Configuration and Troubleshooting for Cisco Telepresence Immersive and Non-Immersive
devices to enable telepresence call capability.
　・Handling team and pertaining training to the team with new skills.
　・Handling escalations for CAP and RRR customer accounts.
　・Working as mediator between partners and BU for defect and research related issues.


Job Location: Bukit Jalil, TPM, Malaysia
Employment Type: Permanent
Experience Requirements: L2 5+ years
L3 8+ years

Salary Range: L2: Up to RM 16,000
L3: Up to RM 21,000

Language Requirement: Proficiency in Japanese
Start Date: ASAP *negotiable

事業内容

マレーシアの大手IT企業でのプロジェクト。多国籍なスタッフが活躍中。

福利厚生

有給
病気休暇
保険
Relocation Support

求人概要