DUTIES AND RESPONSIBILITIES:

Primary Job Functions:

・Understand customer’s enquiry and respond via phone and email

・Answer incoming calls and email and perform outbound calls related to Facebook products and services

・Identify customer requirements and ensure they are answered or routed through the appropriate support channel

・Manage customer escalations and ensure that these are answered, tracked and escalated as required.

・Perform all procedures accurately, including following Facebook documented call flows, work

processes, data entry requirements, and complaint management processes.

・Provide call backs and or call downs to customers if required

・Ensure all SLAs are met accordingly

・Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied.

・Provide a high level of professionalism and competent customer service

・Able to communicate effectively with customers in a friendly and polite manner

・Can understand the main ideas of complex text on both concrete and abstract topics

スキル・資格
カスタマーサポート経験者優遇

営業経験者優遇

社内ではコミュニケーションレベルの英語使用するため、そのレベルを満たしている方



勤務形態正社員

所在地クアラルンプール , マレーシア

給与MYR9,000 / 月収

更新日2016年10月20日

勤務時間8am-5pm,9am-6pm

休日・休暇週休2日制



※その他詳細は応募後、担当者よりご案内いたします。