募集要項
Position Summary:
To provide premium customer support to Our Client.
This support is provided by either phone or email, which includes direct contact with our client, its customers and their support partners.


Duties and Responsibilities:
　　◆Provide primarily customer service based phone support to customers.

　　◆Activate and engage with client/customer whilst providing accurate information of customer’s issue at hand.

◆Accurately record and update customers’ cases and trackers following appropriate processes.

◆Provide accurate and understandable information to all customers and support partners.

◆Ensure customer issues and/or complaints are either addressed or escalated to the appropriate level, whilst ensuring follow through in all cases.

　　◆Ensure all follow ups are done in a timely manner.

　　◆Maintain high level of customer satisfaction whilst maintain a professional manner.

　　◆Be familiar with all policy, processes, and product knowledge and escalation paths.

　　◆Remain polite, patient and courteous with customer throughout the experience.

　　◆Ensure the end to end experience for all customers is at a high level of customer satisfaction.

スキル・資格
カスタマーサポート経験者優遇

社内ではコミュニケーションレベルの英語使用するため、そのレベルを満たしている方

勤務形態：正社員

所在地クアラルンプール , マレーシア

給与MYR5,500 ~ MYR7,000 MYR / 月収

勤務時間日本の営業時間に準ずる

休日・休暇週休2日制