Customer Care Operations: multilingual technical support and customer care services via email, phone, chat and any future support channels for Content Partner Operations (CPO) and Customer Experience Operations (CXO).
1) Basic Operations – aligned with the RFP (bare-bones, not including Command Center)  in order to be compared with other Providers (RFP requests for blended Price per FTE/month per type of language)
2) Operations including a Command Center (value add proposal).
Job Requirements：
• Excellent native-level written and verbal communication skills in language of support
• Incredible communicator
• Strong customer/user focus with the desire to help and put users and partners first. Ability to empathize and relate to users and partners is key.
• Tech-savvy, our agents should be regular users of our platform.
• Team player with ability to work in a fast-paced, collaborative and constantly evolving environment
• Strong work ethic and ability to work with minimal supervision.