Mid Valley勤務　Helpdeskの求人です。

QualificationにはTechnical Supportの経験が必要とありますが、未経験の方でも応募可能です。(2週間〜4週間のトレーニングがあります）
新しく立ち上げるチームで、日本語スピーキング・韓国スピーキングそれぞれ5名が在籍する予定です。

電話・メールで主に日本語でのサポートですが、英語での対応が必要な場面もありますので、英語がある程度話せる方を募集しております。

ご興味のあるかたはmio@aitekltd.comまでご連絡下さい。

Job Descriptions:
• Contribute to Key Performance Indicators in relation to performance of the networks,
infrastructure, applications, products and services supplied and operated by our
client.
• Under the general guidance and direction of more senior technical staff, deliver
technical support in relation to a range of complex products and services, network
and infrastructure elements
• Work within a defined set of relevant product / network procedures, standards and
practices
• Deliver outcomes by implementing a course of action identified from a general range
of solutions
• Assist in providing technical support in the investigation and rectification of
complex incidents

Qualifications:
• Experience working in Technical Support environment troubleshooting Internet
technology or any similar technical contact centre exposure will be preferred
• Experience in customer fronting role with Incident management experience is preferred
• Ability to perform basic troubleshooting on above technologies
• Degree or Diploma holder preferably from Communications, IT or Networking background
• High proficiency in Japanese and English is a must
• Open to native speakers
• Able to work on 24/7 shift
• Candidate with eligibility to work in Malaysia will be highly sought after


Rotational Shifts:

Shift 1: 6 AM to 6 PM

Shift 2: 6 PM to 6 AM

Shift allowances will be provided in addition to the salary and quite attractive


Training: 2-4 weeks initial training

Benefit:
• Flight ticket (One way)
• Medical insurance
• Initial accommodation for 1 week when land in Malaysia