We are looking for Technical Support(Native Japanese Speaker) to assist in the delivery of advanced technical services, solutions and support to the networks, infrastructure operated by Telstra.

1) Key Responsibilities:
- Day to day handling of customer Emails and phone calls for fault reporting and inquiries

- Contribute to Key Performance Indicators in relation to performance of the networks, infrastructure, applications, products and services supplied and operated by Telstra

- Under the general guidance and direction of more senior technical staff, deliver technical support in relation to a range of complex products and services, network and infrastructure elements.

- Work within a defined set of relevant product / network procedures, standards and practices

- 1st call Assist in providing technical support on technologies such as Ethernet, IPVPN


2) Qualifications:
- Excellent problems solving of moderate complexity and good knowledge on the OSI 7 Layers.

- Manage the in-coming calls and create tickets within committed Response times and Service Level Agreement (SLA).
Timely provide updates to customers on all cases within the committed SLA

- Experience of first line maintenance and alarm monitoring for network devices such as Cisco, Juniper and Foundry devices.