カスタマーサポート
マレーシアに住んでみたい方、日本からの応募も可能です。

Role

Language Specialist

Experience in years
0 to 4 years
Relevant Experience
0 to 4 years

Education Qualification
SPM, High School Graduate, Diploma, IT education or comparable IT professional experience
Job Summary/ Overview

To offer through a positive and professional attitude, a means of attention to the several issues faced in his/her daily work, always favoring attention to users in an optimal and proactive way.

Language Proficiency
Japanese
English – Good.

Certifications (Optional)
Video game knowledge preferred but not a must.
Level of expertise
L1 – L2 support, On-site or Remote Support experience

Key responsibilities And Accountabilities
• Providing solutions to the incoming customer queries by telephone, e-mail and chat.
• Accountable for maintaining a high level of professionalism with clients, & working to establish a positive relationship with them.
• Sometimes required to use some level of judgement in defining solutions, adapt existing process, and escalate critical or more complex queries to the next level for resolution.
• Have the ability to deliver quality work in a fast paced environment.
• Understand client policies and guidelines.
• Attend and solve doubts complaints and comments to users/customers.
• Ability to perform different tasks at once.
• Flexible to work in shifts.

こちらの仕事以外にもご紹介できるお仕事あります。
お気軽にお問合せ下さい。