仕事内容

◆MalaysiaのBPOにてQA quality assuranceを募集中です◆

Job Type: Full-time
Pay: RM1２,000 per month ～


QA for Emergency Customer Support Project　
　　 24 *7 Rotational shift
　　KL Sentral Malaysia

Candidate profile:
· Experience in emergency response or high-stress emergency communication centre environments
· Ability to clearly communicate with customers in a timely manner
· Experience working with a CAD application and proficient in MS Office
· Experience and knowledge of regulations and compliance within an emergency services environment
· Open to flexible scheduling based on preference, including days, nights, and weekends
· Able to commute to an office of majority of the work schedule
· Home network requirements must be met
· Ability to assess and readily relay information accurately with high attention to detail, while operating various methods of communication equipment
· Current certification in CPR, emergency, fire, and police dispatch is a plus
· Ideal candidates will be proficient in Japanese/English both in written and speaking communication
· Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email
· Reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners)
· Participates in calibration sessions/call listening sessions with Quality Leadership staff, Operations, Program Management and clients to ensure scoring consistency and best practices
· Participates in internal quality audits (e.g. periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality and recommend changes
· Maintains strong program knowledge base; basic understanding of client products, services and/or program strategies
· Participate in quality task forces with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners)
· Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.)
· Complete phone time to keep current on programs (as applicable)
· Contribute to maintaining forms and legends documents
· Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goals


Japanese native＋ Fluent in English (spoken and written).
Location: KL Sentral, Kuala Lumpur, Malaysia
Working hours: Sunday to Monday, 24*7 operation (any 9 hours ) Rotational shift

Benefits:
Working Visa sponsorship
Air ticket to KLIA
14days of Accommodation
Health Insurance
Dental Insurance
Training support and etc.


MINDPEC SOLUTIONS SDN. BHD.
Ayako Takano

事業内容

MindPec Solutionsはマレーシア・クアラルンプールオフィスを拠点に活動しているアウトソーシング会社です。
大手BPOやIT企業の求人を取り扱っています。

福利厚生

有給休暇-１９日、病気休暇-１４日、保険加入

求人概要

応募条件