Are you passionate about providing premium service experiences to enhance the lives of our consumers, including children, parents and other LEGO® fans and Shoppers with one of the most iconic brands in the world?

Join LEGO® Consumer Services and support over 2 million LEGO consumers from around the world!​


Core Responsibilities


We are looking for upbeat, enthusiastic, and hardworking individuals to join us in giving our fans the best consumer by:

- Communicating effectively with consumers via their channel of choice including phone, email, live chat and providing first time resolution.

- Engaging in both verbal and written communication.​

- Collaborating with colleagues to ensure the team’s key success measures are met and/or exceeded.

- Strengthening our brand engagement in getting to know our consumers, nurturing their needs and bringing the brand and consumers closer together.


Play your part in our team succeeding

The LEGO Group is a more than 85 years old family-owned company who is true to our values of inspiring and developing kids.

Our Consumer and Shopper Engagement Advisors are motivated, multi-lingual, natural engagers with a positive attitude that is maintained even under pressure. We strive for employees to have a great work-life balance because it is important to have a satisfying career in addition to a happy private life. This position also gives Advisors the ability to be the voice of the consumer and deliver feedback to our internal stakeholders.

Do you have what it takes?

- Responding in a fun, reliable, knowledgeable, and engaging way to inbound consumer contacts through phone calls, email, snail mail, and live chat.​
- Highly proficient in both written and verbal in English and Japanese to communicate effectively with our consumers in the Japan market.

Please submit your application via our LEGO Careers Website directly: https://www.lego.com/en-us/careers/job/JOB_POSTING-3-5693