Responsibilities:
Answer all incoming calls in a friendly, energetic, and efficient manner.
Obtain the necessary information from guest to input reservations.
Assist guests regarding hotel facilities, destinations, and Accor loyalty program in an informative and helpful way.
Providing solutions and recommendations
Offering a personalized and customized reservations experience
Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities
Assisting and resolving any guest complaints in a timely and professional manner to the best of your ability.
E mails handling for Reservations and Customer service activities
Reports and other administrative tasks as needed

Candidate requirements:
The ideal candidates will have experience in a customer service setting, hotel/resort reservationist, front desk agent, or equivalent work experience.
Fluent/Native in Vietnamese or in Bahasa Indonesia or in Japanese (Verbal/Written)
Effective in following and achieving department sales goals.
Computer literate in Microsoft Window applications required.
Excellent communication skills, pleasant phone manner, excellent time-management skills, and the ability to multi-task several systems at once.
Strong interpersonal and problem-solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast-paced environment
Ability to work cohesively as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times
Flexible working hours.

Due to work permit regulations, applicants should possess Bachelor's Degree with at least 5 years or more relevant work experience