工作內容

職務性質 全職
需求人數 1人
職類 電話客服類人員、國外業務人員
職務說明 日本語カスタマーサービスエージェント募集
経験者優遇、未経験者も歓迎です。ワーキングホリデー相談可。要ビザ。女性優先。

応募条件
母国語が日本語で、尚且つ尊敬語、謙譲語とビジネス対応が出来る方。

中級から上級レベルの英語力(英語での面接とトレーニングがあります）

中国語は不要。

仕事時間
8am~5pm（台湾の休日も出勤の必要あり）週休二日

Customer Service Representative Japanese

The primary purpose of a Tier 1 Customer Service Representative is to provide first class customer service by responding to inbound emails, phone calls or chats from end customers who have purchased products through one of Digital Rivers many client on-line stores. This will include queries on pre-sales, downloading products, physical delivery and returns.

Essential Job Duties

o Provide first class customer service by email & phone to customers who have purchased products through one of Digital Rivers many client on-line stores. This will include queries on pre-sales, downloading products, physical delivery and returns.
o Identify research and resolve customer issues with the aim of first contact resolution.
o Complete call logs and reports where required.
o Offer a high level of service meeting our department key metrics for Quality and Productivity.
o Liaise effectively with other internal departments and external businesses in a professional manner as required.
o Recognize, document and escalate customer issues or trends following appropriate communication and escalation channels where required.
o Adherence to Digital River company policies.
o Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.
This description is intended to be only a general outline of key responsibilities. It is expected that the employee will perform these and any other activities which may be assigned or which may occur in the normal course of business.

Education/Experience Requirements

o Ideally 1+ years of experience in a customer service environment.
o Demonstrated a passion for excellence with respect to treating and caring for customers.