カスタマーサービス(日本人対応、日本語のみ)
職務内容:
ー電話、Eメールによる弊社運営管理ストアのカスタマーサポート
＊経験者優遇、未経験も歓迎です。

応募条件:
ー日本語を母国語とし尚且つ尊敬語、謙譲語のビジネス会話が出来る方。
ー英語必須（中級レベル以上）＊社内公用語が英語の為。
ー中国語不要。

勤務時間:
月～金、朝８時～午後５時（昼食休憩1時間有り、台湾休日の出勤の場合は振替有り）

待遇:
・年次有給休暇15日(初年度より)
・ドリンクバー(コーヒー、お茶等)や無料の朝食(週3回)、フルーツ・スナック(週1回)有


Title: Japanese Customer Service Representative

The primary purpose of a Tier 1 Customer Service Representative is to provide a first class customer service by responding to inbound phone calls or e-mails from end customers who have purchased products through one of Digital Rivers many client on-line stores.

Essential Job Duties:
o Provide first class customer service by email & phone to customers who have purchased products through one of Digital Rivers' many client on-line stores. This will include queries on pre-sales, downloading products, physical delivery and returns.
o Identify research and resolve customer issues with the aim of first contact resolution.
o Complete call logs and reports where required.
o Offer a high level of service meeting our department key metrics for Quality and Productivity.
o Liaise effectively with other internal departments and external businesses in a professional manner as required.
o Recognize, document and escalate customer issues or trends following appropriate communication and escalation channels where required.
o Adherence to Digital River company policies.
o Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.

This description is intended to be only a general outline of key responsibilities. It is expected that the employee will perform these and any other activities which may be assigned or which may occur in the normal course of business.

Education/Experience Requirements:
o Ideally 1+ years of experience in a customer service environment.
o Demonstrated a passion for excellence with respect to treating and caring for customers.