Responsibilities:
• Process purchase orders from customer and sales orders to Roof Tech’s system.
• Review and request corrections for orders from customers directly
• Work with sales team to ensure proper parts are being correctly ordered by customers.
• Handle all order confirmation and send out tracking information to customers.
• Handle all customer facing logistic issues directly with customer and logistics coordinator (RT)
• Work with sales team to manage low inventory disbursement.
• Create and manage spreadsheets for Inventory and sales when needed.
• Help create customer interaction protocols.
• Manage CRM price lists
• Back-order tracking -
• Price list change communication.
• Estimator BOM. Become expert, handle incoming requests
• Web orders – accuracy, up sell, hand off
• Sales admin, sales support
• Take calls, main call receiving
• Data entry
• Assist in account collections


Requirements:
• No previous sales or logistic experienced required but will be considered for higher salary.
• Outstanding knowledge of MS Office, google sheets.
• Ability to learn CRM
• Excellent communication skills
• Organizational and time-management skills
• Enthusiastic and passionate
• Ability to prioritize and manage time effectively
• Ability to travel at least 4 times a year
• Native level English speaker
• Japanese speaking ability is Plus. (Not required)